Refund policy

Order issues are handled on a case to case basis. Please contact me at info@rubystrinkets if you have an issue or any questions.

Damaged Item

Prints and paintings are shipped in a protective cellophane sleeve as well as a hard cardboard backing to ensure its safe arrival. In the rare case of an order arriving damaged, please contact me within 40 days of when the order was placed with images.

Lost Package

Prints and paintings are shipped via lettermail, meaning they are not tracked and will arrive with the rest of your letters. Shipping can often take longer than expected, please be patient. In the case of a package never arriving, please contact the shipping provider first. Once I ship the package, it is out of my hands, however, I will offer support if the post office office does not resolve the issue. Email me at info@rubystrinkets.com.

Order Cancellation

If you'd like to cancel an order that has already been placed and paid for, please email me immediately. If it reaches me before I ship the order, I can possibly cancel and reimburse you. However I cannot guarantee that I will be able to do this.

Return Policy

I am unable to accept returns on orders. If you are unsatisfied with your order, please email me at info@rubystrinkets.com.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact me by e-mail info@rubystrinkets.com